Greggs reaches milestone on digital transformation journey with Keytree

Wednesday, 21 June 2017, 9:58 | Category : General
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Our b2b tech team has been working with enterprise technology expert, Keytree, for the last couple of years, promoting its large customer implementations through media and analyst relations and social media. Last week we announced a major development for Keytree at food-on-the-go retailer, Greggs. This latest phase sees extensive engagement of both Greggs’ shop and regional management teams. The changes help maximise the efficiency and profitability of the Greggs shop network to reduce wastage and improve product availability.

In 2015 Greggs commenced the implementation of the latest release of SAP IS-Retail technology to improve stock forecasting and replenishment, including a completely re-designed shop user interface (UI). This project has been a resounding success, with more than 1,500 shops already converted to the new technology and training delivered to more than 16,000 staff through SuccessFactors Learning Management System.

In 2014, SAP’s Business Suite on HANA was selected as the ERP basis of a comprehensive transformation to enable Greggs to dominate the food-on-the-go market. At that point, Keytree was engaged as the SAP Systems Integrator overseeing and implementing multiple deployments over the last three years.

Roger Whiteside, chief executive, Greggs commented: “We have made huge progress as we transform and centralise the business. We are investing over £25 million in processes and systems that will enable us to compete more effectively in the fast-moving food-on-the-go market. We have already seen substantial change throughout our estate as we simplify operations to deliver great tasting food and a great retail experience.”

Andrew Miller, Keytree director said: “This latest deployment has yielded further significant results for Greggs and really demonstrates how technology can support transforming a business.


Shop-by-shop improvements of product availability and waste has a significant impact across the estate, which leads to big improvements for Greggs overall – a great example of cutting edge technology and true collaboration.”


The PR Network team has supported Keytree by promoting its success with Greggs across key business and technology media.

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